Wiseman House Chocolates


Shipping Policy


We at Wiseman House Chocolates believe that nothing should stand between you and your chocolates. We take great care in shipping our chocolates to insure that you receive the same quality product that you would in our stores. Due to the delicate nature of our fine chocolates we must adhere to the following shipping guidelines:

  - We ship only within the United States.
  - Packages are insulated and filled with gel ice as needed.  HOWEVER, THIS DOES NOT GUARANTEE ARRIVAL OF NON-MELTED CHOCOLATES WHEN SHIP TIME EXCEEDS 2 DAYS (refer to shipping map below to determine ship times)
  - We DO NOT ship to PO Boxes.
  - We cannot ship on weekends or holidays.
  - Online orders are shipped via FedEx and monitored via Periship.  Shipments must arrive by Fridays to avoid sitting over the weekend. 
  - Shipping and handling charges are generated at checkout according to FedEx standard rates. 
  - Modes of shipping are as follows:
        - Ground – Ships Monday and Tuesday (also Wednesday & Thursday for most Texas destinations). 
        - Wiseman House does not ship packages on Fridays
  - Ground service may not be available in all states. If so, option will be offered at checkout. 
  - Orders will be shipped as soon as possible. In most cases orders received before noon CST will be shipped out the same business day. Sometimes during peak demand seasons this is not possible. Please allow 3-5 days processing time (Does not include Friday-Sunday). 

GROUND SHIPPING DELIVERY TIMES 

FedEx Shipping Map from Hico Texas

RETURNS 

We guarantee that you will be satisfied with your purchase. If for any reason you are not satisfied, please mail your shipment back to us within 10 days of receipt along with a letter stating your specific concern for a prompt refund or replacement.

Ship returns to:

Wiseman House Companies
106 South Pecan Street
Hico, Texas 76457