How can we make your experience delightful?

Customer Service can be reached 24/7 by e-mail at customerservice@wisemanhousechocolates.com

We are also available by phone 8am-4pm CST, Monday-Friday at 866-460-3571

 

If you are having any technical issues or wish to place an order for an item from our shop that isn't yet available online, please call us and we will be happy to help you.

 

Visit our store at 406 West Grubbs St, Hico Tx, 76457

Or you can call the store at 254-796-2565

Or normal business hours are from 10-6 Monday through Saturday, and 1-5 on Sundays

Mailing Address: P.O. Box 583, Hico Tx, 76457


Shipping Policy


We at Wiseman House Chocolates believe that nothing should stand between you and your chocolates. We take great care in shipping our chocolates to insure that you receive the same quality product that you would in our stores. Due to the delicate nature of our fine chocolates we must adhere to the following shipping guidelines:

  - We ship only within the United States.
  - Packages are insulated and filled with gel ice as needed.  HOWEVER, THIS DOES NOT GUARANTEE ARRIVAL OF NON-MELTED CHOCOLATES WHEN SHIP TIME EXCEEDS 2 DAYS (refer to shipping map below to determine ship times)
  - We DO NOT ship to PO Boxes.
  - We cannot ship on weekends or holidays.
  - Online orders are shipped via FedEx and monitored via Periship.  Shipments must arrive by Fridays to avoid sitting over the weekend. 
  - Shipping and handling charges are generated at checkout according to FedEx standard rates. 
  - Modes of shipping are as follows:
        - Ground – Ships Monday and Tuesday (also Wednesday & Thursday for most Texas destinations). 
        - Wiseman House does not ship packages on Fridays
  - Ground service may not be available in all states. If so, option will be offered at checkout. 
  - Orders will be shipped as soon as possible. In most cases orders received before noon CST will be shipped out the same business day. Sometimes during peak demand seasons this is not possible. Please allow 3-5 days processing time (Does not include Friday-Sunday). 

GROUND SHIPPING DELIVERY TIMES 

FedEx Shipping Map from Hico Texas

 

RETURNS 

We guarantee that you will be satisfied with your purchase. If for any reason you are not satisfied, please mail your shipment back to us within 10 days of receipt along with a letter stating your specific concern for a prompt refund or replacement.

Ship returns to:

Wiseman House Companies
106 South Pecan Street
Hico, Texas 76457

 

 


Frequently Asked Questions


What is ganache?

Ganache is the term used for the smooth creamy center of a truffle. The center is a mixture of chocolate and fresh heavy cream and is sometimes enhanced with various natural flavors.

What is a chocolate truffle?

A chocolate truffle is traditionally a ganache center that has been rolled and then dipped in chocolate couverture to create an outer shell. The truffle can then be decorated to distinguish it from other truffles that may appear to be the same.

What is couverture?

Couverture chocolate is a high grade of chocolate used by chocolatiers to create chocolate truffles and confections.

How are your chocolates made?

Wiseman House Chocolates are made by blending fine chocolate and fresh heavy cream to create a rich chocolate ganache, which is allowed to set up overnight (other fresh ingredients are added to enhance flavor). Then, after the ganache has set up, it is cut into pieces, hand-rolled, then dipped in chocolate and decorated by hand. The result is what you see in each box of Wiseman House Chocolates.

Why do your chocolates have such a short shelf life?

Wiseman House Chocolates have a comparatively shorter shelf life than that of other chocolatiers because we use only natural and fresh ingredients in our chocolates.

How should I store my chocolates?

Your Wiseman House Chocolates should be stored in a cool, dry place out of direct sunlight; preferably away from any strong smells (such as candles), as chocolate absorbs scents. It is not necessary to store them in the refrigerator. If you do refrigerate your chocolates, be sure they are in an airtight container to protect from condensation. 

What is the significance behind the names of your chocolates?

Over the years several of our chocolates have become famous for their unusual names and the interesting stories behind them: 

Dark Rufus is our signature dark chocolate named after the original builder and owner of the Wiseman House—artist Rufus Wiseman, who built the house over 100 years ago. 

Milk Rufus is our signature milk chocolate named after the original builder and owner of the Wiseman House—artist Rufus Wiseman, who built the house over 100 years ago. 

Snooky is a dark chocolate truffle with a subtle coffee flavor named after the nickname that our owner and chocolatier Kevin Wenzel uses for his wife LaDonne (who loves coffee). 

Wild Woman is one of our most popular dark chocolate truffles named by long-time Wiseman House employee, Ms. Eldelee Mitchell, replacing the previous name “Who Needs a Man.” 

Apricot Adeline is a white chocolate truffle named after Adeline Wiseman, wife of Rufus Wiseman (see above). The name is fitting as many old houses in the central Texas area, like the Wiseman House, had apricot trees in the yard.

Where in the world is Hico, Texas?

Hico, Texas is located on the cusp of the Texas Hill Country, about an hour and a half southwest of Fort Worth, Texas and two hours north of Austin, Texas. If you look on a map, you can find us at the intersection of Highway 6 and Highway 281. 

Are your chocolates offered at any other retail stores?

Yes, though we are very picky about who we will let carry our chocolates.

Do you ship international orders?

Currently we do not ship international orders, though many of our chocolates have been carried home by our international customers. 

What methods of payment do you accept?

Our online and retail stores accept payment with Visa, Mastercard, Discover, and American Express. 



Should I be concerned about privacy or security when ordering from you online store?

Absolutely not. We care about protecting your privacy and take every step necessary to guarantee your online security.

 

CONTACT US

We welcome your feedback, accolades, and notes on your experience with Wiseman House chocolates.  

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